Key Research Areas
IMARC has been engaged in joint research with many organisations and collaborates with researchers world-wide on publications. The major research themes are listed below.
Managing Complex IT Projects
This research stream focuses on the studying of complex IT projects. The various research projects tend to be multi-year, multi-million, enterprise wide, involve diverse stakeholders, and several vendors. For many of these studies, we were able to collect longitudinal data as the project unfolded, and to observe the challenges faced and solutions tried. The broad research question pursued was how complex IT projects are managed. Key issues explored are the management of multiple stakeholders, project control, vendor transition, global-local tensions, and the challenges of enterprise integration.
Chua, C., Lim, W.K., Soh, C., and Sia, S.K. 2012. "Client Strategies in Vendor Transition: A Threat Balancing Perspective,"Journal of Strategic Information Systems, 71(10), 72-83.
Chua, C., Lim W.K., Soh, C., and Sia, S.K. 2012. "Enacting Clan Control in Complex IT Projects,"MIS Quarterly, 36(2), 577-600.
Lim, W.K., Sia, S. K., and Yeow, A. 2011. "Managing Risks in a Failing IT Project: A Social Constructionist View,"Journal of the Association for Information Systems, 12(6), 275-400.
Yeow, A., Faraj, S. 2011. Using Narrative Networks to Study Enterprise Systems and Organizational Change. International Journal of Accounting Information Systems, 12(2), 116-125.
Soh, C., Chua, C., and Singh, H. 2010. "Managing Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach,"Journal of Information Technology, 26(1), 1-93.
Sia, S.K., Lim, W.K., and Periasamy, K.P. 2010. "Switching IT Outsourcing Supplier: Enhancing Transition Readiness,"MIS Quarterly Executive, 9(1), 203-213.
Yeow, A. and Faraj, S. 2010. "The Tension between Global and Local Practices in an Implementation of Electronic Medical Record System,” Proceedings of the 26th European Group for Organizational Studies Colloquim, Lisbon, Portugal.
Cultural Intelligence and the IT Workforce
This stream of research examines issues at the boundaries where the IT work environment interacts directly with the IT professional. For example, the IT work environment impacts the nature of IT work, the competencies required to perform IT work and its consequences on employability and careers. These remain enduring issues in developing and managing the IT workforce. The major research streams here include: (1) the nature and meaning of IT work; (2) IT competencies for effective performance; (3) managing professional obsolescence and professional development; (3) compensation, reward and incentive systems for IT professionals; and (4) the changing nature of IT careers.
Koh C and Joseph D.
"Experienced Meaningfulness and Calling: Effects on IT Professionals’ Retention
Intention". Proceedings of the Association for Computing Machinery SIGMIS
Conference on Computer Personnel Research, Washington, DC, June 2-4, 2016.
Setor T and Joseph D.
"College-based Career Experiences as Determinants of IT Labor Market Entry: A
Survival Analysis Model". Proceedings of the Association for Computing
Machinery SIGMIS Conference on Computer Personnel Research, Washington, DC,
June 2-4, 2016.
Setor T, Joseph D and
Srivastava SC. "Professional Obsolescence in IT: The Relationships between the
Threat of Professional Obsolescence, Coping and Psychological Strain". Proceedings
of the Association for Computing Machinery SIGMIS Conference on Computer
Personnel Research, Newport Beach, CA, June 3-7, 2015.
Joseph D, Ang S and Slaughter
S. "Turnover or Turnaway? Competing Risks Analysis of Male and Female IT
Professionals’ Job Mobility and Relative Pay Gap". Information Systems
Research, 2015 (26:1) pp 145-164.
Ang S, Joseph D and Slaughter
S. "IT Professionals and the IT Profession". Wiley Encyclopedia of Management,
3rd Edition, Volume 7 - Management Information Systems, Detmar Straub and
Richard Welke (eds), 2014, pp. 1-6, John Wiley & Sons.
Joseph D, Boh WF, Ang S and
Slaughter S. "Career Paths Less (or More) Traveled: A Sequence Analysis of IT
Career Histories, Mobility Patterns and Career Success". MIS Quarterly,
2012 (36:2) June, pp 427-452.
Joseph D, Tan ML and Ang S.
"Is Updating Play or Work? The Mediating Role of Updating Orientations in the
Threat of Professional Obsolescence – Mobility Intentions Link". International
Journal of Social and Organizational Dynamics, 2011 (1:4) September, pp
Joseph D, Ang S, Chiang R and
Slaughter S. "Practical Intelligence in IT: Assessing Soft Skills of IT
Professionals". Communications of the ACM, 2010 (53:2) February, pp
Koh SK, Joseph D and Ang S.
"Cultural Intelligence and the Global Information Technology Workforce". The
Handbook of Technology Management: Supply Chain Management, Marketing and
Advertising, and Global Management, Hossein Bidgoli (Ed), Volume 2, John
Wiley & Sons, 2010, pp 828-844.
Joseph D, Koh C. and Foo A.
"Sustainable IT Human Capital: Coping with the Threat of Professional
Obsolescence". Proceedings of the International Conference on Information
Systems 2010, St. Louis, Missouri, December 12-15.
Van Dyne, L., Ang, S., and
Koh, C. 2009. "Cultural Intelligence: Measurement and Scale Development", Contemporary
Leadership and Intercultural Competence: Exploring the Cross-cultural Dynamics
within Organizations, M.A. Moodian (Ed.), Sage, Thousand Oaks, California,
Koh C, Joseph D, and Ang S.
"Cultural Intelligence and Collaborative Work: Intercultural Competencies in
Global Technology Work Teams", Proceedings of the International Workshop on
Intercultural Collaboration, Palo Alto, California, February 20-21, 2009.
Joseph D, Ng KY, Koh C and
Ang S. "The Turnover of IT Professionals: A Qualitative Review, Meta-Analytic
Structural Equation Modeling (MASEM), and Theory Building". MIS Quarterly,
2007 (31:3) September, pp 547-577.
Knowledge and Innovation Management
This research stream seeks to understand what types ofinnovation behavior lead to the best performance and how organizations should cultivate the desired innovation behavior and encourage knowledge sharing amongst their employees. A recent project examines inter-organizational collaborations in the public sector, and explores the how social capital elements enable individuals to overcome constraints in the institutional context to effectively collaborate across organizations. Other research projects explore the process from innovation to successful commercialization in product development. A research project has been conducted with 3M to examinehow the expertise of research scientists affects their ability to become effective inventors and effective innovators. A research grant proposal was recently submitted to explore such issues in sustainability-related technological innovation.
Boh, W.F., Evaristo, R. and Ouderkirk, A. Forthcoming. "Expertise Profile and Innovativeness: A Study of Inventors in 3M", Research Policy.
Boh, W.F. Forthcoming. "Technologies Supporting Communities of Practice: Forums versus Repositories", Database for Advances in Information Systems.
Boh, W.F. and Wong, S.S. 2013. "Organizational Climate and Perceived Manager Effectiveness: Influencing Perceived Usefulness of Knowledge Sharing Mechanisms”, Journal of the Association for InformationSystems, 14(3).
Boh, W.F., Nguyen, T.T., and Xu, Y. 2013. "Knowledge Transfer across Dissimilar Cultures: A Study of Individual's Attitudes," Journal of Knowledge Management, 17(1).
Kim, J., and Boh, W.F. 2013. Technology Commercialization:Understanding Strategic Mechanisms in the Effectuation Process. Proceedings of the 73rd Academy of Management Meeting, Lake Buena Vista, Florida.
Wong, S.S. and Boh, W.F. 2010. "Leveraging the Ties of Others to Build A Reputation for Trustworthiness Among Peers,"Academy of Management Journal, 53(1), 129-148.
Boh, W.F. and Wong, S.S. 2010. "Effects of Social Influence on External Knowledge Sharing,” Proceedings of the 70th Academy of Management, Montreal, Quebec. (Best Paper)
Thanh, T. and Boh, W.F. 2009. "Knowledge Transfer across Dissimilar Cultures: A Study of Individual's Attitudes”, Proceedings of the 69th Academy of Management Meeting, Chicago, Illinois, (Finalist of OCIS Best Interactive Paper Award)
Boh, W.F., Slaughter, S. and Espinosa, J.A. 2007. "Learning from Experience in Software Development: A Multi-Level Analysis," Management Science, 53(8), 1315-1331.
Boh, W.F., Ren, Y., Kiesler, S., and Bussjaeger, R. 2007. "Expertise and Collaboration in the Geographically Dispersed Organization," Organization Science, 18(4), 595-612.
Boh, W.F. 2007. "Mechanisms for Integrating Knowledge in Project-Based Organizations,"Information & Organization, 17(1), 27-58.
Digital Business and Industry Disruptions
Business digitalization is changing the competitive landscape in many industries. Digitally-savvy customers are demanding more. Experimentations and innovations by many tech-startups are posing real threats of digital disruptions to many industries including banking and healthcare. This stream of research seeks to understand how organizations maneuver
themselves in the charting their digital business strategies. It also examines
the institutionalization process and challenges of industry-level digital
S.K., and Teo, W.J., "Lessons Tech-Startups Can Learn from Uber to Achieve
Times, June 2, 2016.
S.K., Soh, C., and Weill, P., 2016, "Rewiring the
Enterprise in Pursuit of Digital Business Strategy: The Case of DBS Bank”, MISQ
Executive, June, 15(2), 85-101.
S.K., Soh, C., and Weill, P., and Yvonne Chong, 2015,
"Rewiring the Enterprise for Digital Innovation: The Case of DBS Bank", Asian
Business Case Centre, Publisher Ref No: ABCC-2015-004.
Hsu, C., and Sia, S.K., 2015, "Prospects and Challenges of the Development of ASEAN
Exchanges”, SWIFT Institute Working Paper, No. 2014-001. September 11,
2015. Available at SSRN: http://ssrn.com/abstract=2659602.
Hansen, R. and Sia, S.K., 2015, "Hummel's Digital Transformation towards Omnichannel
Commerce”, MISQ Executive, 14 (2), pp. 51-66
Chowanetz, M., and Sia, S.K. 2014. "The Globally Integrated Enterprise: Developing
Enterprise Integration as a Strategic Capability," The European Business Review, Jan-Feb.
Sia, S.K., Weill, P., and Soh, C. 2013. "How Enterprises Exploit Five Digital Capabilities to Globalise," The European Business Review, Sept-Oct.
Sia, S.K., Soh, C., and Olfato, J. 2013. "Managing the Complex IT Function: The Evolving IT Organization," Proceedings of the 73rd Annual Meeting of the Academy of Management, Lake Buena Vista, Florida.
Markus, M.L., Sia, S.K., and Soh, C. 2012. "MNEs and Information Management: Structuring and Governing IT Resources in the Global Enterprise,” Journal of Global Information Management, 20(1), 1-17.
Sia, S.K., Soh, C., and Olfato, J. 2011. "Managing Information Technology in Transnational Enterprises,"Proceedings of the 15th Pacific-Asia Conference on Information Systems, Brisbane, Australia.
Weill, P., Sia, S.K., Soh, C., and Woerner, S. 2011. "Enabling Global Growth with Digitization: The Rise of the Cosmopolitan Firms,"MIT Sloan CISR Research Briefing.
Sia, S.K., Soh, C., and Weill, P. 2010. "GlobalIT Management: Structuring for Scale, Responsiveness, and Innovation,”Communications of the ACM, 53(3), 59-64.
Soh, C., Sia, S.K., and Weill, P. 2010. "Neptune Oriental Line’s Just Enough IT: Lean and Responsive IT in an Asian MNC,"MIT Sloan CISR Research Briefing.
Weill, P., Markus, M.L., Soh, C., and Sia, S.K. 2009. "IT: A Strategic Asset for Asian Firms?"Business Time-NBS Roundtable, The Business Times, November 4.
Social Media and Information Goods
Popular social media sites are highly valued economically, with widespread economic activities surrounding these technology providers. These research projects examine the dimensions of social media technologies and examine how different types of social media affect the conversion of information into business value.We also examine how information propagates through the use of social media technologies, i.e., the nature of information dissemination social media, thespeed and timing of information propagation, the routes through which information is disseminated, and the differences in the propagation of positive versus negative information. A closely related topic is the provision of digital information goods and services. Given their unique properties, we investigate issues of pricing, bundling, versioning, sales strategy as well as consumption patterns of these digital information goods and services.
Bockstedt, J., and Goth, K.H., (2014). Customized Bundling and Consumption Variety of Digital Information Goods. Journal of Management Information Systems, 32 (2), `07-133.
Huang, J.X., Boh, W.F., and Goh, K.H. (2014). "Product versus Non-product Oriented Social Media Platforms: Online Consumer Opinion Composition and Evolution," Hawaii International Conference on System Sciences, Big Island, Hawaii.
Goh, K.H., and Kauffman, R. 2013. "Firm Strategy and the Internet in American Commerce Banking," Journal of Management Information Systems, 30(2).
Clemons, E., Goh, K.H., Kauffman, R., and Weber, T. 2013. "Information Economics and Competitive Strategy," Journal of Management Information Systems, Editorial.
Goh, K.H. and Bockstedt, J. 2013. "The Framing Effects of Multipart Pricing on Consumer Purchasing Behavior of Customized Information Good Bundles”. Information Systems Research, 24(3), 334-351.
Huang, J.X., Boh, W.F., and Goh, K.H. 2012. "Online Media Comments Influence on Cinematic Movie Sales: Exploring when Online Comments Matter", Proceedings for the Academy of Management Meeting, Boston, MA. (Best Paper)
Bockstedt, J., and Goh, K.H. 2011. "Seller Strategies for Differentiation in Highly Competitive Online Auction Markets,"Journal of Management Information Systems, 28(3), 235-268.
Huang, J.X., Boh, W.F., and Goh, K.H. 2011. "From A Social Influence Perspective: The Impact of Social Media On Movie Sales," Proceedings of the 15th Pacific-Asia Conference on Information Systems, Brisbane, Australia.
Goh, K.H., Vijay, S., Periasamy, K.P., and Joseph, D. 2010. "Why Social Media is the Next Big Thing?"The Business Times, January 20.